Support / FAQs
For administrative customer service inquiries, please contact Substack support directly at https://substack.com/support or email info@junkbondinvestor.com.
Support / Technical FAQs
I paid but I can’t see the articles. Why?
Substack ties your subscription to the email address on your account. If you signed up for JunkBondInvestor with a different email than the one you use to log in to Substack, you will not see paid content. Log in to Substack with the same email address you used to subscribe.
How do I manage my subscription?
Account management instructions are in Substack’s reader guide. For administrative or billing inquiries, contact Substack support directly at https://substack.com/support.
Is there a price difference between the iPhone app and the website?
Yes. Subscriptions purchased through the iPhone Substack app use Apple’s In-App Purchase system, which adds a 30% markup that is passed on to you. To get the lowest price, subscribe through the JunkBondInvestor website or the main Substack website rather than the app. Signing up through a mobile browser also avoids the markup. You do not need a desktop to do this.
Why is my charge higher than the listed price?
Depending on your billing address, the difference is likely state or local sales tax applied at checkout. You can view an itemized receipt through Substack support.
Can you send me a receipt for accounting or reimbursement?
You can find your receipt in your email or through Substack support.
As a reminder, all professional and institutional readers are required to be on the institutional tier, where you will be better supported and properly aligned with our Terms of Use. If you are expensing your subscription to an employer that is a financial institution, asset manager, adviser, or broker-dealer, please move to the institutional tier by contacting info@junkbondinvestor.com.
My card lapsed. Can I get my old price back?
It is the subscriber’s responsibility to keep a current payment method on file. We cannot guarantee that a grandfathered rate can be restored once a subscription lapses.
What do I get as a free subscriber versus a paid subscriber?
Free subscribers receive the Sunday Credit Weekly. Paid subscribers receive everything in the free tier plus the full paid schedule, including Private Credit Unfiltered on Tuesdays and the deep dive later in the week, the complete archive, and access to the subscriber chat. Paid plans are intended for individual, non-institutional use. Professional and institutional readers should be on the institutional tier and can contact info@junkbondinvestor.com.
What is included in the institutional tier, and how is it different?
The institutional tier is a distinct product, not the individual subscription at a higher price. It includes institutional-only research and recurring data deliverables, the full archive, named multi-seat licensing for a team or desk, and periodic published briefings distributed to all institutional subscribers.
All institutional content is published to the institutional readership as a whole. We do not provide individualized analysis, portfolio review, or advice tailored to any subscriber’s holdings. For pricing and access, contact info@junkbondinvestor.com.
I’m an institutional investor. Can I subscribe through Substack?
No. We maintain a strict policy separating retail from institutional subscribers, consistent with standard industry practice. Institutional and professional readers should contact info@junkbondinvestor.com for information about institutional access.
How should I engage in the JunkBondInvestor chat and community?
Replies should stay on the topic of the post. Additional insight, thoughtful disagreement, alternative views, and substantive discussion are welcome and valued. Trolling, spam, intellectual-property violations, self-promotion, and off-topic posts are not tolerated. Users who are disruptive to the readership will be removed. Moderation is enforced for the benefit of the whole subscriber base. General feedback can be sent to info@junkbondinvestor.com.
Do you provide investment advice? How should I use the research?
No. JunkBondInvestor publishes credit research and commentary for informational and educational purposes only. We are not an investment adviser or a broker-dealer, we do not owe you a fiduciary duty, and nothing we publish is personalized advice or a recommendation, solicitation, or offer with respect to any security or instrument. How you use the research, and any decision to act on it, is entirely your own. By subscribing, you agree to our Terms of Use.